Many people are reporting login issues, again …
Happened at Servertime 2023.08.03 – 09:30 UTC+0 (GMT+0)
CURRENT STATUS: Servers are up and running.
No one can log in the game – 3:30 hours already.
There are no info when servers will be available.
UPDATE:
AOZ Notice of Network Problem
Commanders,
We are sorry for the problem that you encountered while playing Age of Origins today. For the issue of not being able to login and switch accounts, our development team is currently working on an emergency fix. We ask you please to wait patiently.
We will announce the situation as soon as the problem is resolved.
We apologize for any inconvenience this may cause.
UPDATE2:
Network Outage Repair Completion
Dear Commanders:
Due to a network outage, some commanders were unable to log in between 10:30~14:00 UTC on August 2nd. The problem has been fixed.
About compensation, please wait for the in-game email notification later. If you have suffered additional losses, please contact customer service.
We apologize for any inconvenience this may have caused
Thank you for your understanding and cooperation!
After the issue was resolved, a 12-hour shield was placed on each active city.
Age of Origins – Login Error Compensation Notice:
p.s. the funniest part of the official announcements is phrase “some commanders”, when we all know no one can log into the game 🙂
where to contact consumer service, I suffered losses in this period
Hello!
It is best to write to the email address: [email protected]
Support team: [email protected]
For business inquiries: [email protected]
Thanks for the question!